Terms of Service

Effective Date: February 2020

1. Introduction
Welcome to HYPH PR, LLC (“we,” “our,” or “us”), an Atlanta-based PR agency. By accessing or using our website [www.hyphpr.com] (the “Site”), you agree to comply with and be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please do not use the Site.

2. Scope of Services
As an Atlanta CPG PR agency and Affiliate Marketing Agency in Atlanta, we provide public relations, affiliate marketing, and influencer marketing services. We offer PR services nationwide, allowing us to cater to clients across the country. The Site is intended for users to learn about our services, contact us, and access related information.

3. User Responsibilities
You agree to:

  • Use the Site for lawful purposes only.

  • Refrain from posting or transmitting any content that is illegal, harmful, or otherwise objectionable.

  • Provide accurate and complete information when using the Site.

4. Account Management
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

5. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of HYPH PR, LLC, or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

6. Payment Terms
For services requiring payment, you agree to pay the applicable fees as described on the Site and outlined in your signed agreement with HYPH PR, LLC. The following payment terms apply:

Payment Schedule: Payments are due on the first of each month throughout the term of the agreement. Failure to make timely payments may result in suspension or termination of services.

Late Payment Fees: If payment is not received within 7 days of the due date, a late fee of $50 per day will accrue. After 30 days, an additional penalty of $1,000 will apply, and daily charges of $100 per day will be incurred. If payment is not received within 60 days, a termination fee of 2.5 times the monthly retainer will be applied. Unpaid balances over 90 days may be forwarded to collections.

Additional Expenses: Third-party and additional expenses (e.g., travel, accommodations) incurred by the agency will be covered by the client and are subject to prior approval.

Payment Methods: We’ve partnered with Stripe to make your payment experience seamless and secure. With Stripe, you can pay using the following methods:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Discover (US merchants only)

  • Apple Pay (available on supported devices)

No need to create or log into an account—simply open your invoice and use your preferred payment method.

Fulfillment of Services

For HYPH PR clients - Detailed in your signed agreement with HYPH PR, LLC, we will provide the following services:

  • Media & Blogger Outreach: We will send out pitches for media consideration, seeking product, company, and industry feature stories and reviews about your product.

  • Press Materials Development/Maintenance: We will develop press materials including pitches, one-sheets, backgrounders, fact sheets, milestones, news releases, and other related documents.

  • Affiliate Marketing: We will identify, enlist, and manage a network of affiliates to promote your products or services through their marketing channels.

  • Messaging Strategy: We will assist with press releases, pitches, and overall media approach/strategy.

  • Monthly Reporting: We will provide a comprehensive PR report detailing PR, influencer, and affiliate activities managed by us during the term of the agreement.

8. Confidentiality and Privacy
Your privacy is important to us. Please review our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your personal information. Both parties are required to maintain the confidentiality of all business affairs, including sensitive contact information. Breaches may result in immediate termination of services.

9. Limitation of Liability
To the fullest extent permitted by law, HYPH PR, LLC will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or services. Our total liability for any claim related to the Site or services shall not exceed the amount paid by you for the services giving rise to the claim.

10. Dispute Resolution
Any disputes arising out of or related to these Terms or the Site will be resolved through mediation. If mediation is unsuccessful, disputes will be submitted to binding arbitration in Georgia, in accordance with the rules of the Georgia Arbitration Association.

11. Changes to Terms
We may update these Terms from time to time. We will notify you of any significant changes by posting the revised Terms on the Site. Your continued use of the Site following any changes indicates your acceptance of the updated Terms.

12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@hyphpr.com

13. Governing Law
These Terms are governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law principles.

14. Refund Policy
All payments made to HYPH PR, LLC are non-refundable. This includes, but is not limited to, payments for services rendered, consultation fees, and any additional expenses incurred on behalf of the client. Due to the nature of our services, which involve significant preparation and customization, we do not offer refunds for any services once payment has been made.

15. Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

  • Entire Agreement: These Terms constitute the entire agreement between you and HYPH PR, LLC regarding your use of the Site and services.